Delete your Sta.Res account

How to delete your account

Account deletion is self-service and does not require contacting support:

1. Log in to your Sta.Res account and go to Profile.
2. Open the Danger Zone section and select Delete My Account.
3. Confirm your password and type DELETE to confirm.

Account deletion takes effect immediately and cannot be undone.

What will be deleted

When you delete your account, Sta.Res immediately and permanently removes:

• Your login credentials and profile information
• Your applications, saved rooms, and lease/check-in records
• Documents and files you uploaded, and incident reports you filed
• Marketplace listings and amenity bookings associated with your account
• Your login and activity log history

Information that may be retained

Records that reference your account but belong to another party's data — for example, an audit log entry for an action taken on a property, or a support message — are retained but anonymised: your username is removed from the record rather than the record itself being deleted, so that other users' and the platform's own operational records remain intact.

If you are the account manager for a property partner business, or hold the platform's global administrator role, deletion may be restricted; contact support for assistance in that case.

Need help?

If you're having trouble deleting your account, or have questions about what happens to your information, read the full Account and Data Deletion section of the Privacy Policy, visit the support desk, or email support@stares.co.za.